Privacy Policy
At hotel-lombok.com, your privacy is a fundamental priority. This Privacy Policy outlines how we collect, use, and protect your personal information while ensuring compliance with applicable legal frameworks. We are committed to safeguarding your data and ensuring transparency in our operations.
Data We Collect
- Information You Provide
- This includes information you provide when creating an account, making a reservation, or signing up for our newsletter, such as your name, email address, phone number, and billing address.
- Transaction/Financial Information
- This includes transaction details related to purchases you make through our site, such as products or services ordered and payment method, though full credit card numbers are processed by third-party payment processors.
- Communications
- This includes any information you provide when contacting customer support or submitting feedback regarding our services.
- Automatically Collected Data (Usage Data)
- This consists of data automatically collected, such as your IP address, browser type, device information, operating system, and data gathered through cookies (please refer to our Cookie Policy for more details).
How We Use Your Information
- To provide and maintain our services, including processing orders and managing user accounts.
- To provide customer support and respond to inquiries made by users.
- To personalize the user experience by offering tailored recommendations based on user activity.
- For research and development purposes to continually improve our platform and offerings.
- For marketing and promotional communications, with the user's consent.
Information Sharing (Disclosure)
- Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processors, hosting providers, analytics services, and IT support.
- Business Partners: We may share your data with our business partners for co-branded services or joint promotions, but only when explicitly stated and with your consent.
- Legal Reasons: We may disclose personal information if required by law or in response to valid requests by public authorities (e.g., court or government orders) to protect our rights, privacy, safety, or property.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law (for example, accounting regulations). When we no longer need your personal data, we will securely delete or anonymize it.
Your Data Rights
- The right to access your personal data.
- The right to request rectification of inaccurate or incomplete data.
- The right to request erasure of your personal data (Right to be Forgotten).
- The right to object to or opt-out of processing your personal data for certain purposes.
Security Measures
We are dedicated to implementing appropriate technical and organizational security measures to protect your personal information. This includes encryption, access controls, and secure server environments to guard your data against unauthorized access, alteration, disclosure, or destruction.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any changes by posting the updated policy on our website and updating the 'Effective Date' at the top of this document. We encourage users to review this Privacy Policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us using the contact form available on our support page. We are committed to addressing your inquiries promptly.